Registered Company Number: 10759311
Payment is taken at the time of placing an order. No goods shall be supplied without payment. We accept credit and debit card payment by Visa, Visa Debit, Mastercard and PayPal. For your safety and security, we require that you enter your card’s verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
We endeavour to keep all the product information on this website as up to date and accurate as possible. If we are unable to fulfil your order for any reason we will issue a refund as soon as we can.
If you are not happy with your purchase for any reason you have 28 days from the date of receiving the goods to return them to us for a full refund of the cost of the product, or exchange. Postage costs will not be refunded for unwanted items, or where an exchange is required through no fault of our own. The goods must be in perfect original condition with all the tags attached.
Collect In Store
All items that are bought online to collect in store are in stock, and will be available to collect straight away from our Tib Street shop during our business hours.
Once we have dispatched your order you will receive an email from us letting you know your carrier and tracking number.
If DPD is your carrier you will also receive an email from them as part of the ‘Predict’ delivery service. This will advise you of a one hour delivery window when the courier will be there. If this time is inconvenient you can change the delivery date by simply replying to the email and selecting another day up to 3 working days ahead.
Delayed, Missing or Damaged Orders
Please ensure that the delivery address that is provided is correct. We cannot accept responsibility in the event that a package goes missing due to an incorrect delivery address being provided to us.
We will consider that packages signed for by someone other than the intended recipient have been correctly delivered, and do not accept responsibility for missing items in such instances.
Occasionally parcels can get delayed or lost during delivery. Please look out for a ‘something for you’ card from the Royal Mail or an email from our courier company in case they attempted delivery while you were out. There will be instructions on the card or in the email on how to get your order.
If an item arrives and the packaging appears to have been tampered with, and or, is damaged, alert the postman or courier, and ask them to make a note of it. You must keep the packaging as we may require this as evidence. Let us know as soon as you can as we may have to open a claim with our shipping company.
If your order appears to have gone missing please contact us and we will do what we can to track it down.
UK – If an order is lost we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 30 days for the claim to be fully investigated, and we cannot start the process until 15 working days have elapsed since the item was due to be delivered.
International – In the event that an international order has gone missing, we will have to make a claim with our shipping company. In some circumstances, it may not be possible for us to issue a refund until this process is complete. It can take up to 90 days for the claim to be fully investigated, and we cannot start the process until 20 working days (for items posted to Europe) or 25 working days (for items posted to the rest of the world) have elapsed since the item was due to be delivered.